Privacy Policy

Welcome to CasinoMania. We are committed to protecting your privacy and securing your personal information. This Privacy Policy explains how CasinoMania collects, uses, processes, and discloses your personal data when you use our website, services, and applications. It also outlines your rights regarding your personal information.

By accessing or using CasinoMania's services, you signify your understanding and acceptance of the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your data and how we will treat it. We operate in strict adherence to applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR), where relevant.

CasinoMania collects various types of information to provide and improve our services, comply with legal obligations, and enhance your gaming experience. This information can be categorized as follows:

• Information You Provide Directly: This includes data you submit when registering an account, making deposits or withdrawals, participating in promotions, or contacting customer support. This may include your full name, date of birth, email address, postal address, telephone number, payment details (e.g., credit/debit card information, e-wallet details), and identification documents (e.g., passport, driver's license) for verification purposes.
• Information Collected Automatically: When you interact with CasinoMania, we automatically collect certain technical and usage data. This includes your IP address, browser type and version, operating system, device type, referring/exit pages, access times, and details of your activity on our platform (e.g., games played, bets placed, pages viewed).
• Information from Third Parties: We may receive information about you from third-party service providers, such as identity verification services, payment processors, and fraud prevention agencies. This helps us verify your identity, prevent fraud, and comply with our legal and regulatory obligations.

CasinoMania uses the collected information for various purposes, all aimed at providing a secure, enjoyable, and compliant gaming environment:

• To Provide and Manage Our Services: This includes setting up and managing your account, processing your transactions (deposits and withdrawals), allowing you to participate in games, and providing customer support.
• For Security and Fraud Prevention: We use your data to detect, prevent, and investigate fraudulent or illegal activities, including money laundering and underage gambling, thereby protecting both you and CasinoMania.
• To Comply with Legal and Regulatory Obligations: We are required to collect and retain certain information to meet our obligations to our licensing authority and other regulatory bodies. This includes identity verification, age verification, and reporting requirements.
• To Personalize Your Experience: We may use your data to tailor our services and promotions to your preferences, providing you with a more relevant and engaging experience at CasinoMania.
• For Marketing Purposes: With your consent, we may send you promotional communications about new games, bonuses, and special offers from CasinoMania. You can opt out of these communications at any time.
• To Improve Our Services: We analyze usage data to understand how our services are used, identify areas for improvement, and develop new features and functionalities.
• For Communication: To communicate with you about your account, service updates, and respond to your inquiries.

CasinoMania processes your personal data based on several legal grounds, as permitted by applicable data protection laws:

• Performance of a Contract: Processing is necessary for the performance of the contract between you and CasinoMania, specifically to provide you with our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which CasinoMania is subject, such as anti-money laundering (AML) regulations, age verification, and responsible gambling requirements imposed by our licensing authority.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by CasinoMania or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include fraud prevention, enhancing security, improving our services, and direct marketing (where permitted).
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for specific marketing activities or when processing special categories of personal data. You have the right to withdraw your consent at any time.

CasinoMania may share your personal information with third parties under specific circumstances, always with appropriate safeguards in place:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, fraud prevention, IT and hosting services, and customer support. These providers are contractually obligated to protect your data and only use it for the purposes for which it was disclosed.
• Regulatory and Legal Authorities: We may disclose your information to governmental, regulatory, or law enforcement authorities if required by law, court order, or to comply with our regulatory obligations, including those related to anti-money laundering and responsible gambling.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of CasinoMania's assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
• Affiliated Companies: We may share your data with companies within our corporate group for operational, analytical, and marketing purposes, with consistent privacy standards.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

CasinoMania takes the security of your personal data very seriously. We implement robust technical and organizational measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data transmission between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who need the information to perform their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

As a user of CasinoMania, you have several rights regarding your personal data, in accordance with applicable data protection laws:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that any inaccurate or incomplete personal data we hold about you be corrected.
• Right to Erasure ('Right to be Forgotten'): You have the right to request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions (e.g., if you contest the accuracy of the data).
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly concerning direct marketing.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

CasinoMania uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website, helping us improve its functionality.
• Functionality Cookies: Used to recognize you when you return to our website, enabling us to personalize content for you and remember your preferences (e.g., language or region).
• Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the CasinoMania website.

CasinoMania retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose for which it was collected.

Typically, we retain your data for the duration of your active account with CasinoMania and for a further period as required by our licensing authority and anti-money laundering regulations, which can be up to five years after account closure. After this period, your data will be securely deleted or anonymized.

As CasinoMania operates internationally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA). These countries may not have the same data protection laws as your jurisdiction.

When we transfer your data internationally, we take all reasonable steps to treat your data securely and in accordance with this Privacy Policy and applicable data protection laws. This may involve using standard contractual clauses approved by the European Commission or relying on other appropriate safeguards.

CasinoMania services are not intended for individuals under the legal gambling age in their respective jurisdiction, which is 18 years old in most cases. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information from our records.

If you believe that a child has provided us with personal information, please contact us immediately using the details in the "Contact Us" section.

CasinoMania may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the new Privacy Policy on our website and, where appropriate, by email or other direct communication.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact CasinoMania's Data Protection Officer:

• By Email: [email protected]
• By Post: [Please refer to our website's "Contact Us" page for our registered office address.]

We are committed to addressing your inquiries promptly and transparently.